Privacy Policy

Privacy Policy

This Privacy Policy describes how Looa (the "Site", "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from www.looa.shop (the "Site"). We are fully committed to protecting your privacy and ensuring a secure shopping environment in accordance with global data protection standards, including CCPA and GDPR regulations.

1. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We collect:

  • Device Information: Browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Order Information: Name, billing address, shipping address, payment information (including credit card numbers, PayPal details), email address, and phone number.

2. How We Use Your Personal Information

We use your personal information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, keeping you up to date on new products, services, and offers, and complying with legal or regulatory obligations.

3. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: Shopify Privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

4. Data Security

We implement robust administrative, technical, and physical security measures to protect your personal data from unauthorized access, loss, or alteration. All transaction and checkout processing occurs over a secure, encrypted SSL connection.

5. Your Rights (CCPA / GDPR)

If you are a resident of certain jurisdictions (such as California or the EEA), you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

6. Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies to optimize your browsing experience.

7. Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail or by mail using the details provided below:

Website: www.looa.shop
Email: support@looa.shop
Phone: +61 468 255 557
Company Name: TJ TRANS PTY LTD
Address: 3 Bushman Way, Lynbrook, VIC, 3975, Australia