Payment Policy

Welcome to Looa. (accessible at www.looa.shop), legally owned and managed by TJ TRANS PTY LTD. We are dedicated to providing a safe, reliable, and completely transparent shopping environment for all our customers across the United States. This Billing Terms and Conditions document governs all financial transactions, checkout processing, and payment methodologies enforced on our online store.

By placing an order and completing a purchase on our website, you explicitly agree to the financial terms and payment processing frameworks outlined below.

1.  Price Transparency & No Hidden Fees

At Looa., we strictly enforce an honest-pricing policy. The price you see on the product page is exactly the price you will pay at checkout. There are absolutely no hidden charges, surprise handling fees, or unannounced operational costs added to your invoice.

  • Product Cost: The price listed under each specific item on the store.
  • Shipping Fee:  Free Standard Shipping across the United States. No shipping fees will ever be added to your order total.
  • Sales Taxes: All visible prices are net totals. If applicable under specific US state regulations, taxes are clearly calculated and displayed line-by-line during the checkout stage prior to final payment authorization.

2. Accepted Payment Methodologies

To ensure flexibility and compliance, we support secure, globally recognized payment processing gateways. We currently accept the following payment methods for purchases within the United States:

  • Credit and Debit Cards: Visa, Mastercard, American Express, and Discover.
  • Digital Wallets: Apple Pay and Google Pay (available via secure mobile responsive checkout channels).

Note: We do not accept cash on delivery (COD), mail-in checks, bank wire transfers, or direct cash deposits. All purchases must be paid in full at the exact time of order placement.

3. Transaction Currency Compliance

All commercial balances, product listings, shipping documentation, and financial transactions are explicitly denominated and processed in United States Dollars ($ USD). If you are browsing from an international account or utilizing a foreign-denominated bank card, the final transaction total will be converted into USD by your financial institution at their local prevailing daily exchange rate.

4. PCI-DSS Compliance & Advanced SSL Security Encryption

Your absolute data privacy and financial safety are our utmost priorities. We do not store, view, or retain your actual credit card details or digital account passwords on our servers.

  • Our payment infrastructure operates natively on Level 1 PCI-DSS compliant hosting, validating the highest security benchmarks for digital commerce.
  • Every step of our checkout phase—from entering your personal delivery details to inputting payment credentials—is fully secured, isolated, and encrypted via 256-bit Secure Sockets Layer (SSL) technology. You can verify this by locating the secure padlock icon displayed next to our URL in your internet browser.

5. Order Verification & Anti-Fraud Protection

To prevent unauthorized card usage and protect our consumer community from online identity theft, TJ TRANS PTY LTD reserves the right to conduct standard automated fraud checks[cite: 2]. If our payment processing system flags a transaction as high-risk (e.g., mismatched billing and shipping addresses, or unauthorized international cards), we may temporarily hold the order and contact you via our official email (support@looa.shop) to verify ownership before initiating shipment dispatch.

6. Refund and Cancellation Financial Routing

Any approved financial cancellations or standard product returns will always be routed strictly according to our published Return and Refund Policy:

  • Routing Destination: Refunds can only be issued back to the original payment method (the exact same credit card or account used to place the initial order). We cannot route refunds to alternative bank accounts or different individuals under any circumstances.
  • Processing Timeline: Once an eligible refund is verified and approved by our customer team, the transaction credit will be initialized and returned within 10 business days.

7. Corporate Entity & Payment Contact Channels

For any immediate billing discrepancies, invoice inquiries, or questions relating to our secure transactional gateways, please reach out directly to our corporate administration desk:

Store Brand Name: Looa
Legal Parent Operator: TJ TRANS PTY LTD
Corporate ID (ABN / ACN): ABN: 95 698 146 137 / ACN: 698 146 137
Helpline Telephone: +61 468 255 557
Official Support Email: support@looa.shop
Registered Legal Address: 3 Bushman Way, Lynbrook, VIC, 3975, Australia