Contact Information
Contact Information
At Looa, our customer care team is entirely focused on delivering prompt, accurate, and professional assistance. If you have any inquiries regarding our products, orders, shipping timelines, or return processes, please contact us using any of the official verified channels below.
Our support team actively responds to all email inquiries within 24 business hours.
Official Customer Support Details
| Store Name: | Looa |
| Official Store URL: | www.looa.shop |
| Customer Support Email: | support@looa.shop |
| Customer Support Phone: | +61 468 255 557 |
| Legal Parent Entity: | TJ TRANS PTY LTD (ABN: 95 698 146 137 / ACN: 698 146 137) |
| Business Physical Address: | 3 Bushman Way, Lynbrook, VIC, 3975, Australia |
Customer Support Hours
Our dedicated team is operating and standing by during the following hours:
- Monday to Friday: 9:00 AM – 5:00 PM (EST / New York Time)
- Saturday and Sunday: Closed (Inquiries received over the weekend will be handled with high priority on Monday morning).
*Please note: For security and data safety verification, when contacting us about a pending or dispatched order, always include your full name and the unique 4-digit or 5-digit Order Number generated at checkout.